Shipping Information - Worldwide Delivery | SCANDALINEN

Shipping & Delivery

Every order is made to measure in our Hanoi workshop, then delivered to your door with duties paid.

From order to your door: 3–4 weeks

Your bedding is made to order in our Hanoi workshop. Allow 3–4 weeks from placing your order to receiving it. This includes both making your bedding and delivery.

If you need your order by a particular date, contact us before ordering.

No extra fees on delivery

You pay nothing on delivery. We ship Delivered Duty Paid. Any import duty, customs charge or tax raised by your country is settled by us, not by you. What you pay at checkout is the whole cost of your order.

If a courier ever asks you for a payment before handing over your parcel, do not pay it. Email scandalinen@gmail.com or WhatsApp +84 936 188 661 with a photo of the notice and we will settle it directly with the carrier. If you have already paid, we refund you.

Shipping cost

International shipping is $15 USD for packages under 1 kg and $30 USD for packages weighing 1 kg or more. Orders of $500 USD or more qualify for free international shipping. Delivery within Vietnam is free. The final shipping amount is shown at checkout before you pay.

Wholesale and bulk orders: for hotels, homestays and resellers we quote shipping separately. Email scandalinen@gmail.com with quantities and destination.

Tracking your order

When your order leaves the workshop you receive a shipping confirmation email with a tracking number and a link to follow the parcel. If tracking has not updated for more than 7 days, email us and we will chase the carrier.

Where we ship

We ship to most countries, with Australia, New Zealand, the United States and the United Kingdom as our main markets. Some remote destinations have limited carrier options and longer transit times. If your address is remote or you are unsure we can reach you, contact us before ordering.

If something goes wrong

Lost or damaged parcel

  1. Email scandalinen@gmail.com with your order number
  2. Send photos if the parcel or contents are damaged
  3. We open a case with the carrier and reply within 1–2 business days

If a parcel is confirmed lost in transit, or arrives damaged, we remake and resend it or refund you in full. That is our cost, not yours.

Wrong address

Please check your shipping address before you pay. If you spot a mistake, email us straight away — we can usually correct it while the order is still in the workshop. Once a parcel has shipped to an address you provided, we cannot recover it.

Unclaimed parcels

If a parcel is returned to us as unclaimed, we will contact you to arrange reshipment. The second shipping cost is payable by the buyer.

Questions about delivery?

We answer every message ourselves, Monday to Saturday, 9:00–18:00 Hanoi time (GMT+7).

Contact us Read the FAQ

Email scandalinen@gmail.com · WhatsApp +84 936 188 661

Last updated: 2 October 2026