FAQ - Frequently Asked Questions | SCANDALINEN

Frequently Asked Questions

Can’t find what you’re looking for? Email scandalinen@gmail.com. We respond within 24–48 hours on business days.

About Our Products

What is French Linen, and why does SCANDALINEN use it?

French linen is woven from 100% European flax — grown primarily in France and Belgium, where the cool, damp climate produces long, fine fibers that are stronger and more breathable than flax grown anywhere else. SCANDALINEN imports this fabric directly, pre-washes it before production, and uses it at 160–165 gsm in widths of 250–280 cm. That is heavier and wider than most off-the-shelf linen bedding. The result: sheets that feel substantial, sleep cool, and get softer with every wash.

Is SCANDALINEN’s linen certified safe?

Yes. All our fabric carries OEKO-TEX® Standard 100 certification — an internationally recognized standard confirming the fabric contains no harmful chemicals at any stage of production. Safe for direct skin contact, including for children and people with sensitive skin.

What makes SCANDALINEN different from other linen brands?

A few things that are genuinely hard to find elsewhere:

•       Every piece is handcrafted in Hanoi workshop by skilled Vietnamese artisans — not a factory assembly line.

•       We collaborate with H’Mong ethnic artisans from Ha Giang to incorporate traditional hand-embroidery and brocade — a 5,000-year-old textile tradition — into our collections.

•       No minimum order quantity. One pillowcase or 10,000 sets — we produce both.

•       Over 50 colors in plain and yarn-dye, plus custom color dyeing from 500 meters of fabric.

•       Every product is measure-to-made. Any size, any specification, any detail.

Will my linen get softer over time?

Yes — and this is one of linen’s defining qualities. The natural pectin that binds linen fibers gradually loosens with washing and use, so your sheets become progressively more supple. A set washed 20 times will feel noticeably softer than the day it arrived.

Ordering & Customization

Do you accept custom orders?

Yes, and this is central to what we do. We work with retail customers, interior designers, hotels, and international brands to produce linen bedding in any color, size, or specification. Our in-house designer collaborates with you from concept to finished product. Contact scandalinen@gmail.com to start a conversation.

Can I add embroidery to my order?

Yes. We offer hand embroidery — including traditional H’Mong ethnic motifs by artisans in Ha Giang — and industrial embroidery for larger volumes. Options include logo placement, monograms, geometric patterns, and brocade-inspired designs. Contact us for pricing; lead time depends on complexity and quantity.

What sizes do you offer?

We produce in US sizes (Twin, Full, Queen, King, California King), Australian sizes (Single, Double, Queen, King, Super King), and European sizes. We also produce fully custom dimensions for non-standard beds, hospitality projects, and any specification you need. Add your measurements in the order notes or contact us before ordering.

Is there a minimum order quantity?

No. You can order a single piece. For wholesale orders, send us your quantities and specifications for a quote.

Can you produce private label or OEM products for my brand?

Yes. We manage the full production chain: design, sampling, manufacturing, custom labeling, and packaging. We have produced private label linen for international partners including Ocochi (UK) and Sleeping Dove. If you are launching or expanding a linen product line, contact us to discuss a partnership.

Shipping & Delivery

Where does SCANDALINEN ship to?

We ship worldwide from Hanoi, Vietnam. International retail orders are dispatched by express courier with door-to-door delivery. Wholesale and export orders ship from Hai Phong Port on FOB, CNF, or CIF terms depending on your preference.

How long does shipping take?

Retail orders, including custom sizes, arrive 3–4 weeks after you place your order. This includes making your bedding and delivery. For wholesale container orders or private label projects, contact us to confirm the schedule before ordering.

Can I track my order?

Yes. Once your order ships, you receive a tracking number by email. Wholesale shipments come with a full documentation package: Bill of Lading, Commercial Invoice, and Packing List.

Do customers pay import duties?

Your checkout total is the final amount. You pay no extra import duties, customs charges or delivery fees when your order arrives. International shipping is $15 USD under 1 kg and $30 USD from 1 kg, with free shipping on orders of $500 USD or more. Delivery within Vietnam is free. Read our shipping information.

Returns & Exchanges

What is SCANDALINEN’s return policy?

We accept returns and exchanges within 30 days of delivery for items that are unworn, unwashed, unused, and in original condition with labels attached. Custom, made-to-measure, and final sale items are not eligible for change-of-mind returns. Please contact us if an item is faulty or differs from your agreed order. See our full Returns & Exchanges Policy for details.

How do I start a return or exchange?

Email scandalinen@gmail.com with your order number and reason. We respond within 1–2 business days with instructions. Please do not ship anything back before hearing from us.

Who pays for return shipping?

We cover all return shipping — including courier pickup for international orders — when the return is due to our error: defective item, wrong product, wrong size sent by us. If you are returning because you changed your mind or ordered the wrong size, return shipping is the customer’s responsibility.

How long does a refund take?

Once we receive and inspect your return, approved refunds process within 10 business days to your original payment method. Original and return shipping costs are not refunded unless the return is due to our error.

Care Instructions

How do I wash SCANDALINEN linen bedding?

Linen is easier to care for than most people expect:

•       Follow the care label for your fabric. Wash French linen at 30–40°C with mild detergent; use the specific care instructions for bamboo blends.

•       No bleach, no fabric softener — both damage linen fibers

•       Tumble dry on low heat, or line dry in the shade

•       Remove from the dryer promptly to reduce creasing

•       Iron on medium heat while slightly damp for a smooth finish, or leave it — the natural texture is part of the charm

Linen becomes softer with every wash. The slight wrinkles are a feature, not a flaw.

Will my linen bedding shrink?

Shrinkage depends on the fabric. Our stonewashed French linen shrinks approximately 2–5%. Linen bamboo rayon shrinks approximately 10%, while the 30/70 linen bamboo blend shrinks approximately 2–3%. Wash your bedding before fitting it for the first time: it may be larger than the intended fit before washing. Follow the care instructions for your fabric.

Can I use bleach on linen?

No. Bleach breaks down linen’s natural cellulose fibers and will shorten the life of your bedding. For stains, apply a natural stain remover or oxygen-based cleaner directly to the area before washing. For white linen, a small amount of white vinegar in the rinse cycle helps maintain brightness without harming the fabric.

Are wrinkles in linen normal?

Yes. Wrinkling is inherent to natural linen fiber and is not a defect. If you prefer a crisper look, iron while the fabric is slightly damp on medium heat.

Wholesale & Bulk Orders

Does SCANDALINEN offer wholesale pricing?

Yes. We supply retail brands, e-commerce sellers, boutique hotels, resorts, homestays, and interior design studios. Volume pricing scales with order size. Email scandalinen@gmail.com with your requirements for a quote.

What is the minimum order quantity for wholesale?

There is no minimum order quantity. We quote each wholesale or private label project based on the fabric, design, quantity and packaging.

Can SCANDALINEN manufacture products under my brand name?

Yes. We handle the complete OEM process: design consultation, sampling, production, custom labeling, and packaging. We confirm the production schedule with your quote before you place an order.

What export terms do you offer?

Standard terms: FOB Hai Phong Port, Vietnam. We can also arrange CNF and CIF. Payment: 100% TT (wire transfer) in USD at the exchange rate on the signing date. Contact us to discuss your logistics needs.

Payment & Security

What payment methods does SCANDALINEN accept?

Retail checkout offers credit or debit card payment and PayPal. Available options appear before you pay. For wholesale and export orders, contact us for a proforma invoice and bank transfer details.

Is my payment information secure?

Yes. Retail transactions are processed through Shopify’s encrypted, PCI-compliant payment system. SCANDALINEN does not store your card details at any point.

What if my card payment is declined?

Check your card details and billing address. You can choose PayPal at checkout or try another card. If the payment still fails, contact your card issuer or email our workshop with the item and the error message. Please do not send your card number or security code.

Contact & Visits

How can I contact SCANDALINEN?

The fastest ways to reach us:

•       Email: scandalinen@gmail.com

•       Facebook: facebook.com/scandalinen

•       Website: www.scandalinen.com

•       Address: No 2, Lane 120, Hoang Quoc Viet str, Cau Giay, Hanoi, Vietnam

What are your response hours?

We respond to all messages within 24–48 hours on Vietnamese business days (Monday–Saturday). For wholesale or production questions, send your details through our quote form; we reply by email.

Can I visit your workshop or request fabric samples?

Yes to both. We welcome visits to our Hanoi workshop — contact us in advance to arrange a time. Fabric samples are available on request; email us with the fabric and colours you would like to see.

Still have a question? We’re a small team and we read every message.