# Shipping Information

At SCANDALINEN, we ship our premium French linen products worldwide from Vietnam. We're committed to getting your order to you as quickly and safely as possible.

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SHIPPING TIME

International Shipping
Standard international shipping takes 3-4 weeks from the date of order placement. Please note that shipping times may vary depending on:
- Your location
- Customs processing times
- Local postal service efficiency
- Seasonal peak periods

PROCESSING TIME

Orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order has been shipped with tracking information.

SHIPPING COSTS

Shipping costs are calculated at checkout based on:
- Destination country
- Order weight and size
- Shipping method selected

Bulk Orders
For wholesale and bulk orders, please contact us at scandalinen@gmail.com for customized shipping quotes and options.

TRACKING YOUR ORDER

Once your order ships, you'll receive:
- Shipping confirmation email
- Tracking number
- Link to track your package

You can track your order status through the carrier's website using the provided tracking number.

CUSTOMS & DUTIES

International Orders
- Customs duties, taxes, and fees may apply to international shipments
- These charges are the responsibility of the recipient
- SCANDALINEN is not responsible for customs delays or additional fees
- Please check with your local customs office for specific requirements

SHIPPING RESTRICTIONS

We ship to most countries worldwide. However, some remote locations may have limited shipping options or extended delivery times.

If you're unsure whether we can ship to your location, please contact us before placing your order.

DELIVERY ISSUES

Lost or Damaged Packages
If your package is lost or arrives damaged:
1. Contact us immediately at scandalinen@gmail.com
2. Provide your order number and photos (if damaged)
3. We'll work with the carrier to resolve the issue

Incorrect Address
Please ensure your shipping address is correct before completing your order. We cannot be held responsible for packages shipped to incorrect addresses provided by the customer.

Unclaimed Packages
If a package is returned to us as unclaimed or undeliverable, we'll contact you to arrange reshipment. Additional shipping fees may apply.

CONTACT US

Have questions about shipping?
- Email: scandalinen@gmail.com
- Facebook: https://www.facebook.com/scandalinen/
- WhatsApp: (+84)-936 188 661 (Vietnam) GMT +7

We're here to help ensure your SCANDALINEN products arrive safely!